Refund Policy
Order Issues
At BIOMAX LAB, we aim to ensure that every order arrives accurately and in proper condition. If your order arrives damaged, incorrect, or incomplete, please contact our support team within 48 hours of delivery so the issue can be reviewed and resolved.
When submitting a request, include your order number and clear photos of the product and packaging. This helps our team quickly verify the issue and provide the appropriate solution.
Returns
Due to the nature of laboratory research materials, returns are not generally accepted once an order has been shipped. This policy is in place to protect product integrity and maintain quality control standards.
However, if an item was shipped incorrectly or arrives damaged during transit, our team will review the case and determine the appropriate resolution.
Refunds
If a refund request is approved, the refund will be issued to the original payment method used at checkout. Processing times may vary depending on the payment provider or financial institution involved.
Refunds are typically approved in the following situations:
The incorrect product was shipped
The product arrived damaged in transit
A verified shipping issue occurred
Each request is reviewed individually to ensure a fair resolution.
Order Cancellations
Orders may be canceled before they enter the fulfillment process. Once an order has been processed or shipped, cancellation may no longer be possible.
If you need to cancel an order, please contact our support team as soon as possible with your order details.
Shipping Related Issues
While we work with reliable shipping carriers, delivery timelines can occasionally vary due to factors outside of our control. BIOMAX LAB cannot be held responsible for delays caused by shipping providers or customs processing.
If a shipment is confirmed lost by the carrier, our support team will assist in resolving the matter.
Research Use Notice
All products sold by BIOMAX LAB are supplied strictly for laboratory research purposes only. They are not intended for human consumption, medical use, or therapeutic applications.
Contact
If you have questions about an order or need assistance with a refund request, please contact our support team through the website contact page and include your order number for reference.
BIOMAX LAB supplies high-purity research peptides designed to support laboratories with reliable quality, professional packaging, and trusted service.
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- Info@Biomax Lab.com
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